Frequently Asked Questions
Find answers to your pre-sales and after-sales questions. Need more information? Contact Us.
To become a member, click on the "Sign Up" section located at the top of the site. Fill in the required information and save it.
Membership is not mandatory to shop on our site. However, by becoming a member, you can benefit from the exclusive advantages we offer to our members.
The activation codes are sent via email immediately after payment. Occasionally, it may take longer than indicated. This could have various reasons, but please don’t panic; it’s on its way! If something does go wrong, simply contact us! TIP: Also, check your spam folder!
After a successful order, you will usually receive the key and download link immediately via email. You can download the software directly from our download center. You will receive a VAT invoice by e-mail immediately after receipt of payment. Since we only sell keys for download products, no physical disks are included. We guarantee successful activation. If you encounter any issues, contact our support, which responds 24/7, usually within a few minutes, but definitely on the same day.
Our products are digitally delivered immediately after payment. Once we confirm the payment, you will receive an email with all the necessary information for download, installation, and activation.
Yes. We encourage and force all of our customers to register their email address with their specific Microsoft Product Key during the Microsoft online activation. This ensures verification and tracking of their authentic software. By doing this you can be confident the Microsoft product you have purchased is 100% legitimate.
All our software products are 100% legitimate and authentic. They are all covered by our company’s hassle-free money-back guarantee.
We do not create any Product Keys, we simply store the keys provided to us and then automatically allocate them to a customer when an order has been processed. When you collect a code from Good Key Shop, e-system simply grabs a key from our stock, assigns it to your order, and displays it to you. Good Key Shop itself does not generate the codes, our staff upload the codes taken from retail boxes to the our e-system.
As we work closely with our suppliers and purchase large volumes we are able to obtain the lowest prices possible.
We have established great partnership with several licensed software retailers, distributors, computer and electronic manufacturers around the globe. These companies have huge software inventories in stock for a period of time that needs to be disposed of immediately. Majority of software licenses are purchased in large volumes and acquired through inventory and clearance sale giving us huge discounts and savings. We then pass on the savings to you and keep our costs low as possible – because for every dollar we save is a dollar you save.
We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.
Yes, you see final price, all taxes are included.
Download links are contained within the email containing the license from [email protected]
Yes, you can download your invoice for all your orders from your account dashboard.
Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can ask in online chat (24/7) or email.