Frequently Asked Questions​

Most frequent questions and answers​

How can I become a member of the site?

To become a member, click on the "MY ACCOUNT" section at the top of the site. Fill in the requested information and save it.

Can I Order Without Being a Member?

It is not mandatory to be a member to shop on our site. However, as a member you can benefit from the special advantages we offer to our members.

How soon after purchase will I receive my software?

As soon as your payment has been successfully processed you will be able to instantly download your software from the order confirmation page. You will also receive a download link in a confirmation email to the email address provided.

What is a Digital Download?

digital download is described as a product which will be delivered to you through the internet, most commonly through email, giving you access to download the product you have purchased immediately. Microsoft Keys will not dispatch and physical DVD or CD. Your software will be sent within minutes to the email address provided during the order process

How can I be certain that my copy of Microsoft Office is legitimate?

Good Key Shop encourages all customers to register their email address with their specific Microsoft Product Key through the Microsoft online activation to ensure verification and tracking of their authentic software. By doing this you will know the Microsoft Office product you have purchased is 100% legitimate.

How are you able to sell software for such low prices?

We work directly with a variety of suppliers to purchase large volumes to get the lowest prices possible, as we save on costs we want to ensure our customers save too. As an online store we have minimal overheads which is also another reason we can offer the product at a reasonable price.

Can I buy one licensed software and install it on multiple computers.

No. Retail Product software licenses are designed to install and active on one computer only. We do however offer bulk deals on all our products.

Do you supply your products in large wholesale or bulk orders?

Yes. Large volume bulk orders can be processed by contacting us directly through live chat or emailing our support team at [email protected]

How do I download my program?

Download links are contained within the email containing the license from [email protected]

What if something goes wrong? Will I be able to get a refund?

We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.

Price displayed on the site, Is sales tax included?

Yes, you see final price, all taxes are included.

Do I receive an invoice for my order?

Yes, you can download your invoice for all your orders from your account dashboard.

How do I get help with my installation?

Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can ask in online chat (24/7) or email.